The Executive Team at Mercy Community Services (MCS) guides the delivery of programs and services across all MCS service streams. They act to ensure that MCS continues to be a leading provider and facilitator of quality, responsive community services.
Elaine De Vos was appointed to the role of Chief Executive Officer in September 2017. She entered the role as a focused and experienced CEO, bringing more than two decades’ experience working at a senior level across both the public and private sectors.
As a recognised thought leader and expert in shaping and driving major Government reform strategy with a track record of commercially focused organisational leadership, Elaine plays a key role in driving the implementation of the organisation’s strategic plan for 2017-2020.
In 2013 Elaine was asked to advise on one of the most significant social reforms in Australia - the NDIS. She spent 18 months working with the NSW Government agency Ageing, Disability and Home Care (ADHC) and NSW Treasury to develop a transformation strategy that would allow the organisation to successfully transition its service delivery into the NGO sector.
Elaine also brings to the role 10 years’ experience working with the UK Government where she was an integral part of establishing national policy and delivering key social reforms. Her senior private sector director’s experience and drive to operational delivery is of great value to Mercy Community Services as we focus on enhancing our capacity and capability to sustainably grow the organisation.
As Commercial Director for one of the top four UK Retailers, Elaine played an integral part in high profile business turnarounds and has extensive experience delivering sustained business growth.
Formerly CEO of Third Sector Australia Ltd (3SA), a major regional not for profit organisation running multiple business units, providing services which include a range of disability programs, mental health provision, community housing, homelessness, family and youth programs, and Community Outreach and Employment, in addition to a number of national award-winning social enterprises.
Elaine holds an MBA from Plymouth University and a BA (Hons) Sociology from Bath University.
When Steven King was appointed to the role of Executive Director of Family Services at Mercy Community Services in 2008 he brought more than 25 years’ experience in community services.
In his current role, Steven is responsible for strategic advice and information to the Mercy Community Services Executive Team, and leading the Families and Young People Services portfolio in: the mission, vision and values; strategic and high quality operations of the service delivery; and communication and engagement of stakeholders.
Steven began his career in community services in the early 80s in a residential care program for young people in care. Prior to joining Mercy Community Services, Steven was Regional Manager at Anglicare Southern Queensland, where he managed residential and foster care programs, and he was later appointed as the organisation’s Executive Director. Steven’s extensive community services experience in management and service delivery has made him an important part of our executive team.
Over his nine years with the organisation, Steven has grown the families division (formerly Mercy Family Services), increasing revenue from $11 million to the current $39.5 million. Under his leadership whilst growing and improving current services, he also diversified services to include the early intervention assessment and intensive support of families, a range of services to assist young people to exit care into independent living, and the primary counselling for families and community support hubs. Steven’s commitment to organisational continuous improvement and providing efficient and mobile systems for staff has led to the implementation a digital system for all records - client management, HR and an incident management. He has also led the development of a Research and Evaluation Team to develop a Model of Practice and the implementation of impact and outcome surveys, for all services.
As a champion of MCS’ Mission, Vision and Values, has led the strategic development of the Romero Centre as a community centre to support and assist refugees and people seeking asylum.
Steven holds a Bachelor of Arts (Honours) in Psychology and was a registered psychologist until he decided to focus on his career in management.
Stuart was appointed to the role of Chief Financial Officer at Mercy Community Services in late 2013. In this role, Stuart is responsible for Finance, Property and Procurement.
Prior to joining Mercy Community Services, Stuart was Group Manager of Commercial Finance at St John of God Healthcare in Perth, where he was responsible for the rollout of shared services for finance and related functions across the group. He also held the role of Chief Financial Officer for both Indigo Telecom Group and Guvera Inc, responsible for both domestic and overseas operations. Stuart has worked at a senior level in Vodafone, Oracle, Virgin and Hutchison Three where he held senior finance line roles and consulting roles covering finance function optimisation, systems implementation and change management.
In his time with our organisation, Stuart has brought together the finance, property and IT functions of our service streams and worked with the wider organisation to make us one of the most financially sustainable NGOs in Queensland. Stuart is committed to supporting poor and disadvantaged parts of our community and has a particular interest in achieving outcomes for people living with a disability.
Stuart is a Member of the Institute of Chartered Accountants in Australia (CA) and is also a member of the Australian Institute of Taxation. His consulting experience reflects a strong interest in organisational and systems transformation for which he holds PRINCE 2 and Six Sigma qualifications.
Stuart moved to Brisbane from Perth with his family in 2013 and enjoys all kinds of sports – especially soccer – and is actively involved in his local community and church.
Lisa joined Mercy Community Services as General Manager Mission Integration in 2015. In this role Lisa leads the integration of the Catholic identity, traditions and charism of mercy within in all aspects of the organisation. In addition, Lisa strategically manages the Romero Centre for asylum seekers and refugees, as well as the Aboriginal and Torres Strait Islander Strategy, pastoral care, leadership and formation of staff, social justice and advocacy initiatives.
Lisa has an extensive background in education both in the classroom and in administration Preparatory Year to Year 12, and Vocational Educational. Lisa has advanced and significant operational leadership skills developed through 20 years’ experience working at Board, senior management and operational levels in Government and Not for Profit sector leading key service areas. Lisa plays an integral role in our executive team.
In her time at Mercy Community Services, Lisa has worked with senior managers to ensure that the mission and values of Mercy Community Services are alive and embedded in all levels of the organisation. Lisa is committed to ensuring that Catherine McAuley’s vision is kept central to all that we do at Mercy Community Services.
Lisa’s leadership style reflects a stewardship approach with a strong belief that good governance leads to good outcomes.
Lisa is passionate about social justice and ensuring that Aboriginal and Torres Strait Islander people, culturally and linguistically diverse groups and disadvantage communities have access to education, employment and advocacy services.
Lisa holds a Diploma of Education Early Childhood, a Bachelor of Education, a Master of Arts Leadership, Practitioner for PRINCE 2 Project Management and is a Graduate of the Australian Institute of Company Directors. Lisa is currently engaging in a second Masters of Ethics and Law studies with a specialisation in Human Resources to further a personal passion. Lisa has served on numerous boards including the inaugural board chair of the Mercy Heritage Centre, Mercy Community Services Board, Chair of the Marlene Moore Flexi Schools Network Board and the Rosies Friends on the Streets Board.
Lisa and her husband Kevin have four children, and enjoy connecting with family and travelling.
Luke commenced in the role of General Manager Transformation and Aged Care Services on 20 November 2017. In this role, Luke is responsible for Aged Care Services and Information and Communication Technology and developing business transformation initiatives across MCS in support of the organisation’s Strategic Plan.
Luke brings to the role significant experience in many sectors, most relevant is his experience driving an innovation and transformation program at RSL Care which was positioned to grow the organisation to double its size. Recently Luke has led nationwide consultancies as an Industry Solutions Executive (Enterprise Architects, DesignFarmCo) and as National Operations Manager at Telstra Health. In addition, Luke has held the roles of Chief Operating Officer and National Operations Manager in the not for profit sector, at RSL Care and The Salvation Army. Luke’s expertise will be of great value to Mercy Community Services.
In his role, Luke’s aim is to drive transformation of Mercy Community Services to adjust to the changing funding and legislative frameworks including the drive toward personalised consumer directed care. Luke’s role is positioned to leverage the Mercy Community values, its people and its volunteers by deploying initiatives that support older people, families, and people with a disability, to highlight the amazing work MCS is already doing and will be doing in the future.
Luke believes in servant leadership and the belief that the best results are driven by team involvement.
Luke holds a Bachelor’s Degree in Nursing, a Graduate Diploma in Mental Health and Mental Health Nursing and a Masters in Health Service Management.
Luke has three wonderful small children who keep him immensely busy after work and has previously run his own outdoor adventure business.
In this role, John is responsible for human resources, risk, and workplace health & safety. When he was appointed to the role in 2013 he brought to our organisation more than 20 years’ human resources and operational management experience with 13 years at the executive level. His extensive human resources experience makes him a valuable member of our executive team.
Previously, John’s career included working in not for profit, retail and professional services organisations including Blue Care, Angus & Coote Jewellers, Blockbuster, and Drake International in South Africa, New Zealand and Australia.
Since he joined Mercy Community Services, John has established key shared services platforms across the organisation in support of meeting portfolio outcomes and driving organisational change. John is committed to leading significant strategic people related activity such as change program management, complex organisational development issues, industrial relations outcomes, culture development initiatives, staff engagement practices and developing risk and governance frameworks.
John personal leadership style is values based focussed on compassion and integrity. He is driven to provide an organisational environment where staff can be the best they can be.
John holds a Degree in Industrial Psychology.
John is married with a young son, and enjoys running, playing and watching sport and family activities.
Simon was appointed to the role of General Manager NDIS Services in October 2017. Prior to this appointment, Simon was in the role of Senior Manager of Growth, Innovation, Evaluation and Quality. As General Manager NDIS Services, Simon is responsible for leading and expanding the organisation’s Disability Services portfolio and developing the best practice approaches to providing supports and services to people who live with a disability under the National Disability Insurance Scheme – the most important social transformation since Medicare.
Prior to joining Mercy Community Services, Simon held national executive and senior leadership roles within childhood disability and statutory child protection services, and has worked with organisations to develop their practices to promote the empowerment of people living with a disability. Simon has also held senior acquisition consultancy positions within the institutional banking and child care sectors.
In his time with the organisation, Simon has supported the establishment of the organisation’s NDIS footprint throughout Queensland by operationalising NDIS services using specialised and practitioner-led models of support. Simon has also led key reforms which have adapted Mercy Community Service’s approach to innovation and service model design, by embedding co-design and Human Centred Design methodologies across all Disability Services and NDIS settings.
Simon is committed to eliminating the systematic disempowerment and marginalisation of people who live with a disability, and believes that this is best achieved by recognising that people are the experts in their own lives and that working with people who live with a disability to develop their own individualised solutions is required to ensure that services provided by Mercy Community Services are impactful and sustainable. Simon is a strong advocate for the application of human rights for all people who live with a disability and holds a particular interest in furthering opportunities for choice, control and participation of people under the NDIS.
Simon holds a Bachelor of Arts (USQ) Bachelor of Business (USQ), a Graduate Diploma in Applied Finance (UTS) and Juris Doctorate (Bond).