The Executive Team at Mercy Community (MC) guides the delivery of programs and services across all MC service streams. They act to ensure that MC continues to be a leading provider and facilitator of quality, responsive community services.
Elaine De Vos was appointed to the role of Chief Executive Officer in September 2017. She entered the role as a focused and experienced CEO, bringing more than two decades’ experience working at a senior level across both the public and private sectors.
As a recognised thought leader and expert in shaping and driving major Government reform strategy with a track record of commercially focused organisational leadership, Elaine plays a key role in driving the implementation of the organisation’s strategic plan for 2017-2020.
In 2013 Elaine was asked to advise on one of the most significant social reforms in Australia - the NDIS. She spent 18 months working with the NSW Government agency Ageing, Disability and Home Care (ADHC) and NSW Treasury to develop a transformation strategy that would allow the organisation to successfully transition its service delivery into the NGO sector.
Elaine also brings to the role 10 years’ experience working with the UK Government where she was an integral part of establishing national policy and delivering key social reforms. Her senior private sector director’s experience and drive to operational delivery is of great value to Mercy Community as we focus on enhancing our capacity and capability to sustainably grow the organisation.
As Commercial Director for one of the top four UK Retailers, Elaine played an integral part in high profile business turnarounds and has extensive experience delivering sustained business growth.
Formerly CEO of Third Sector Australia Ltd (3SA), a major regional not for profit organisation running multiple business units, providing services which include a range of disability programs, mental health provision, community housing, homelessness, family and youth programs, and Community Outreach and Employment, in addition to a number of national award-winning social enterprises.
Steven was appointed to the role of Director of Research and Innovation in November 2017. He entered the role with more than 25 years’ experience in community services and has been with MC for almost 10 years in his prior position as General Manager of Families & Young People Services.
In his current role, Steven provides the vision and leadership necessary to drive cutting edge research and evaluation services and develop innovative concepts and practices across MC. Steven plays a vital role in supporting the organisation to realise strategic and commercial objectives in alignment with the MC culture, Vision and Mission.
Prior to joining Mercy Community , Steven was a Regional Manager at Anglicare Southern Queensland, where he managed residential and foster care programs, and he was later appointed the Executive Director.
In his time with Mercy Community , Steven has grown the families division (formerly Mercy Family Services), increasing revenue from $11 million to the current $46 million. Along with growing and improving current services, Steven also established and diversified services to include the early intervention assessment and intensive support of families, a range of services to assist young people to exit care into independent living, and the primary counselling for families and community support hubs. Steven’s commitment to organisational continuous improvement and providing efficient and mobile systems for staff has led to the implementation of a digital system for all records, including client management, HR and incident management. He has also led the development of a Research and Evaluation Team to develop a Model of Practice and the implementation of impact and outcome surveys, for all services. His extensive community services experience in management and service delivery has made him an important part of our executive team.
Stuart was appointed to the role of Chief Financial Officer at Mercy Community in late 2013. In this role, Stuart is responsible for Finance, Property and Procurement.
Prior to joining Mercy Community , Stuart was Group Manager of Commercial Finance at St John of God Healthcare in Perth, where he was responsible for the rollout of shared services for finance and related functions across the group. He also held the role of Chief Financial Officer for both Indigo Telecom Group and Guvera Inc, responsible for both domestic and overseas operations. Stuart has worked at a senior level in Vodafone, Oracle, Virgin and Hutchison Three where he held senior finance line roles and consulting roles covering finance function optimisation, systems implementation and change management.
In his time with our organisation, Stuart has brought together the finance, property and IT functions of our service streams and worked with the wider organisation to make us one of the most financially sustainable NGOs in Queensland. Stuart is committed to supporting poor and disadvantaged parts of our community and has a particular interest in achieving outcomes for people living with a disability.
Stuart is a Member of the Institute of Chartered Accountants in Australia (CA) and is also a member of the Australian Institute of Taxation. His consulting experience reflects a strong interest in organisational and systems transformation for which he holds PRINCE 2 and Six Sigma qualifications.
Stuart moved to Brisbane from Perth with his family in 2013 and enjoys all kinds of sports – especially soccer – and is actively involved in his local community and church.
Lisa joined Mercy Community as General Manager Mission Integration in 2015. In this role Lisa leads the integration of the Catholic identity, traditions and charism of mercy within in all aspects of the organisation. In addition, Lisa strategically manages the Romero Centre for asylum seekers and refugees, as well as the Aboriginal and Torres Strait Islander Strategy, pastoral care, leadership and formation of staff, social justice and advocacy initiatives.
Lisa has an extensive background in education both in the classroom and in administration Preparatory Year to Year 12, and Vocational Educational. Lisa has advanced and significant operational leadership skills developed through 20 years’ experience working at Board, senior management and operational levels in Government and Not for Profit sector leading key service areas. Lisa plays an integral role in our executive team.
In her time at Mercy Community , Lisa has worked with senior managers to ensure that the mission and values of Mercy Community are alive and embedded in all levels of the organisation. Lisa is committed to ensuring that Catherine McAuley’s vision is kept central to all that we do at Mercy Community .
Lisa’s leadership style reflects a stewardship approach with a strong belief that good governance leads to good outcomes.
Lisa is passionate about social justice and ensuring that Aboriginal and Torres Strait Islander people, culturally and linguistically diverse groups and disadvantage communities have access to education, employment and advocacy services.
Lisa has served on numerous boards including the inaugural board chair of the Mercy Heritage Centre, Mercy Community Board, Chair of the Marlene Moore Flexi Schools Network Board and the Rosies Friends on the Streets Board.
Lisa and her husband Kevin have four children, and enjoy connecting with family and travelling.
Luke commenced in the role of General Manager Transformation and Aged Care Services on 20 November 2017. In this role, Luke is responsible for Aged Care Services and Information and Communication Technology and developing business transformation initiatives across MC in support of the organisation’s Strategic Plan.
Luke brings to the role significant experience in many sectors, most relevant is his experience driving an innovation and transformation program at RSL Care which was positioned to grow the organisation to double its size. Recently Luke has led nationwide consultancies as an Industry Solutions Executive (Enterprise Architects, DesignFarmCo) and as National Operations Manager at Telstra Health. In addition, Luke has held the roles of Chief Operating Officer and National Operations Manager in the not for profit sector, at RSL Care and The Salvation Army. Luke’s expertise will be of great value to Mercy Community .
In his role, Luke’s aim is to drive transformation of Mercy Community to adjust to the changing funding and legislative frameworks including the drive toward personalised consumer directed care. Luke’s role is positioned to leverage the Mercy Community values, its people and its volunteers by deploying initiatives that support older people, families, and people with a disability, to highlight the amazing work MC is already doing and will be doing in the future.
Luke believes in servant leadership and the belief that the best results are driven by team involvement.
Luke has three wonderful small children who keep him immensely busy after work and has previously run his own outdoor adventure business.
In this role, John is responsible for human resources, risk, and workplace health & safety. When he was appointed to the role in 2013 he brought to our organisation more than 20 years’ human resources and operational management experience with 13 years at the executive level. His extensive human resources experience makes him a valuable member of our executive team.
Previously, John’s career included working in not for profit, retail and professional services organisations including Blue Care, Angus & Coote Jewellers, Blockbuster, and Drake International in South Africa, New Zealand and Australia.
Since he joined Mercy Community , John has established key shared services platforms across the organisation in support of meeting portfolio outcomes and driving organisational change. John is committed to leading significant strategic people related activity such as change program management, complex organisational development issues, industrial relations outcomes, culture development initiatives, staff engagement practices and developing risk and governance frameworks.
John personal leadership style is values based focussed on compassion and integrity. He is driven to provide an organisational environment where staff can be the best they can be.
John is married with a young son, and enjoys running, playing and watching sport and family activities.
Kym commenced in the role of Executive Director Families & Young People Services in November 2017. In this role, Kym is responsible for leading the Families and Young People Services portfolio in: the mission, vision and values; strategic and high quality operations of the service delivery; and communication and engagement of stakeholders.
Kym brings to the role a wealth of experience in the community services sector. Prior to joining Mercy Community Kym was an experienced NSW Public Sector Senior Executive spanning both Human Service and Central agencies including Department of Premier & Cabinet, Family and Community services and Juvenile Justice. She has demonstrated expertise in change management and reform implementation. Kym has a long work history with the NGO sector – most recently as the Director Housing and Homelessness for a large NGO in Northern NSW.
Kym shows leadership in strategic engagement both inside the organisation and in partnership with external stakeholders. Her successes include redesigning a number of service systems including the Specialist Homeless Services, Out of Home Care services and Universal Early Intervention services in Northern NSW.
In this role, Kym’s aim is to support the organisation to lead the Families and Young People Directorate to achieve its strategic objectives and to help drive transformation. Kym believes it’s important to consolidate the great work Families and Young People deliver consistent with the MC mission and values and at the same time provide strategic direction for the commercial objectives within an expanding and dynamic service sector.
Kym is a relationship builder, a strategist and a strong collaborator known for her friendly, energetic can-do attitude.
When Kym isn’t behind her desk or in meetings, she’s an avid fitness fanatic as a Les Mills gym instructor and forever mum to her rescued 10 year old golden retriever, Blossom.
Prior to this appointment, Jo was in the role of Product and Marketing Specialist since joining Mercy Community in July 2016.
Jo has over 20 years of experience in marketing, engagement and communications management and has a career that has spanned the government, private and not for profit sectors. Most recently Jo worked at Construction Skills Queensland as the Director of Marketing and Engagement. During her career she has worked in the UK, Indonesia and Australia.
Jo is passionate about the Mercy values and bringing them to life. She is focused on creating social impact though effective marketing and engagement.
Outside of work, Jo enjoys time with her son and friends, as well as travel and running.