The Executive Team at Mercy Community Services (MCS) guides the delivery of programs and services across all MCS service streams. They act to ensure that MCS continues to be a leading provider and facilitator of quality, responsive community services.
Elaine de Vos was appointed to the role of Chief Executive Officer in September 2017. She entered the role as a focused and experienced CEO, bringing more than two decades’ experience working at a senior level across both the public and private sectors.
As a recognised thought leader and expert in shaping and driving major Government reform strategy with a track record of commercially focused organisational leadership, Elaine plays a key role in driving the implementation of the organisation’s strategic plan for 2017-2020.
In 2013 Elaine was asked to advise on one of the most significant social reforms in Australia - the NDIS. She spent 18 months working with the NSW Government agency Ageing, Disability and Home Care (ADHC) and NSW Treasury to develop a transformation strategy that would allow the organisation to successfully transition its service delivery into the NGO sector.
Elaine also brings to the role 10 years’ experience working with the UK Government where she was an integral part of establishing national policy and delivering key social reforms. Her senior private sector director’s experience and drive to operational delivery is of great value to Mercy Community Services as we focus on enhancing our capacity and capability to sustainably grow the organisation.
As Commercial Director for one of the top four UK Retailers, Elaine played an integral part in high profile business turnarounds and has extensive experience delivering sustained business growth.
Formerly CEO of Third Sector Australia Ltd (3SA), a major regional not for profit organisation running multiple business units, providing services which include a range of disability programs, mental health provision, community housing, homelessness, family and youth programs, and Community Outreach and Employment, in addition to a number of national award-winning social enterprises.
Elaine holds an MBA from Plymouth University and a BA (Hons) Sociology from Bath University.
Julie joined Mercy Community Services as General Manager - Aged Care Services in 2014. In her current role as General Manager - Retirement Living and Aged Care Services, Julie is responsible for leading retirement living, allied health and aged care services aligned with the mission, vision and values of MCS and that demonstrate industry best practice.
Julie has significant experience across the aged care and healthcare sectors. She has worked in a number of senior operational and corporate roles including change management, information technology, education and business strategy. She has also managed her own consultancy business providing advice and leadership to a range of organisations.
In her time at Mercy Community Services, Julie has led the aged care team through its successful triennial residential accreditations, the completion of the new Mary Damian Centre aged care home including relocation of residents from Wooloowin to Nudgee, and the implementation of a sustainable financial and staffing model for community and residential services. Julie is committed to ensuring our organisation’s values including acceptance, dignity and empowerment are central to the services we deliver.
Julie is focussed on communicating a clear strategic direction that ensures integration and development of a diverse range of retirement, allied health and aged care services.
In addition to her Registered Nurse qualifications, Julie holds a Bachelor of Education and Masters of Business Administration from RMIT.
When Steven King was appointed to the role of Executive Director of Family Services at Mercy Community Services in 2008 he brought more than 25 years’ experience in community services.
In his current role, Steven is responsible for strategic advice and information to the Mercy Community Services Executive Team, and leading the Families, Young People and Disability Services portfolio in: the mission, vision and values; strategic and high quality operations of the service delivery; and communication and engagement of stakeholders.
Steven began his career in community services in the early 80s in a residential care program for young people in care. Prior to joining Mercy Community Services, Steven was Regional Manager at Anglicare Southern Queensland, where he managed residential and foster care programs, and he was later appointed as the organisation’s Executive Director. Steven’s extensive community services experience in management and service delivery has made him an important part of our executive team.
Over his nine years with the organisation, Steven has grown the families division (formerly Mercy Family Services), increasing revenue from $11 million to the current $39.5 million. Under his leadership whilst growing and improving current services, he also diversified services to include the early intervention assessment and intensive support of families, a range of services to assist young people to exit care into independent living, and the primary counselling for families and community support hubs. Steven’s commitment to organisational continuous improvement and providing efficient and mobile systems for staff has led to the implementation a digital system for all records - client management, HR and an incident management. He has also led the development of a Research and Evaluation Team to develop a Model of Practice and the implementation of impact and outcome surveys, for all services.
As a champion of MCS’ Mission, Vision and Values, has led the strategic development of the Romero Centre as a community centre to support and assist refugees and people seeking asylum.
Steven holds a Bachelor of Arts (Honours) in Psychology and was a registered psychologist until he decided to focus on his career in management.
Stuart was appointed to the role of Chief Financial Officer at Mercy Community Services in late 2013. In this role, Stuart is responsible for Finance, Property and Procurement.
Prior to joining Mercy Community Services, Stuart was Group Manager of Commercial Finance at St John of God Healthcare in Perth, where he was responsible for the rollout of shared services for finance and related functions across the group. He also held the role of Chief Financial Officer for both Indigo Telecom Group and Guvera Inc, responsible for both domestic and overseas operations. Stuart has worked at a senior level in Vodafone, Oracle, Virgin and Hutchison Three where he held senior finance line roles and consulting roles covering finance function optimisation, systems implementation and change management.
In his time with our organisation, Stuart has brought together the finance, property and IT functions of our service streams and worked with the wider organisation to make us one of the most financially sustainable NGOs in Queensland. Stuart is committed to supporting poor and disadvantaged parts of our community and has a particular interest in achieving outcomes for people living with a disability.
Stuart is a Member of the Institute of Chartered Accountants in Australia (CA) and is also a member of the Australian Institute of Taxation. His consulting experience reflects a strong interest in organisational and systems transformation for which he holds PRINCE 2 and Six Sigma qualifications.
Stuart moved to Brisbane from Perth with his family in 2013 and enjoys all kinds of sports – especially soccer – and is actively involved in his local community and church.
Lisa joined Mercy Community Services as General Manager Mission Integration in 2015. In this role Lisa leads the integration of the Catholic identity, traditions and charism of mercy within in all aspects of the organisation. In addition, Lisa strategically manages the Romero Centre for asylum seekers and refugees, as well as the Aboriginal and Torres Strait Islander Strategy, pastoral care, leadership and formation of staff, social justice and advocacy initiatives.
Lisa has an extensive background in education both in the classroom and in administration Preparatory Year to Year 12, and Vocational Educational. Lisa has advanced and significant operational leadership skills developed through 20 years’ experience working at Board, senior management and operational levels in Government and Not for Profit sector leading key service areas. Lisa plays an integral role in our executive team.
In her time at Mercy Community Services, Lisa has worked with senior managers to ensure that the mission and values of Mercy Community Services are alive and embedded in all levels of the organisation. Lisa is committed to ensuring that Catherine McAuley’s vision is kept central to all that we do at Mercy Community Services.
Lisa’s leadership style reflects a stewardship approach with a strong belief that good governance leads to good outcomes.
Lisa is passionate about social justice and ensuring that Aboriginal and Torres Strait Islander people, culturally and linguistically diverse groups and disadvantage communities have access to education, employment and advocacy services.
Lisa holds a Diploma of Education Early Childhood, a Bachelor of Education, a Master of Arts Leadership, Practitioner for PRINCE 2 Project Management and is a Graduate of the Australian Institute of Company Directors. Lisa is currently engaging in a second Masters of Ethics and Law studies with a specialisation in Human Resources to further a personal passion. Lisa has served on numerous boards including the inaugural board chair of the Mercy Heritage Centre, Mercy Community Services Board, Chair of the Marlene Moore Flexi Schools Network Board and the Rosies Friends on the Streets Board.
Lisa and her husband Kevin have four children, and enjoy connecting with family and travelling.
In this role, John is responsible for human resources, risk, and workplace health & safety. When he was appointed to the role in 2013 he brought to our organisation more than 20 years’ human resources and operational management experience with 13 years at the executive level. His extensive human resources experience makes him a valuable member of our executive team.
Previously, John’s career included working in not for profit, retail and professional services organisations including Blue Care, Angus & Coote Jewellers, Blockbuster, and Drake International in South Africa, New Zealand and Australia.
Since he joined Mercy Community Services, John has established key shared services platforms across the organisation in support of meeting portfolio outcomes and driving organisational change. John is committed to leading significant strategic people related activity such as change program management, complex organisational development issues, industrial relations outcomes, culture development initiatives, staff engagement practices and developing risk and governance frameworks.
John personal leadership style is values based focussed on compassion and integrity. He is driven to provide an organisational environment where staff can be the best they can be.
John holds a Degree in Industrial Psychology.
John is married with a young son, and enjoys running, playing and watching sport and family activities.
Darrell was appointed to the role of General Manager, Digital and Technology Solutions in June 2017 having previously been contracted to Mercy Community Services as a Senior Consultant.
The focus of Darrell’s role is to align digital and technology solutions against the organisation’s business objectives in order to create an environment where digital and technology solutions enhance the delivery of programs of work. This includes creating a reactive IT framework that can support organisational growth.
Prior to joining Mercy Community Services Darrell ran his own Managed Services and Software companies. He also worked for a variety of global and Australian IT companies and spent a number of years working and leading teams in the health sector.
In the relatively short time Darrell has been at Mercy Community Services he has helped transform the IT group into a more engaged and proactive team to respond to the needs of the organisation. Significant steps have already occurred towards the Board-endorsed 2020 Vision for IT delivery.
Mercy Community Services recognised the need to have at an executive level someone who represents digital and technology drivers and can sit across all the organisation’s divisions. As the organisation grows, so too does the reliance on integrated technologies that are agile, secure and responsive. Darrell’s experience and expertise will be a great asset to the organisation.
Darrell graduated with a Bachelor of Science in 1982 as well as a Post Graduate Diploma in Health and IT in the 1990s. He actively remains current in technology and trends and has presented a number of papers at a range of IT events.